Frequently asked questions

Your Tickit dashboard has a nifty report showing how many tickets have been admitted to your event, updated in near-realtime.

As ticket holders are scanned in, your dashboard shows how many of each ticket type have entered and how many remain, letting you plan gate shifts and monitor capacity for walk-up sales.

The dashboard works great on smartphones, so you can always stay in the know.The check-in dashboard is also great for your event post-mortems. Ever wonder how many of those sponsor comps are actually redeemed? Now you’ll know.

Definitely – the check-in apps have been designed to work with spotty or non-existent internet connections.

If you don’t have an internet connection on site then you’ll need to cut-off ticket sales when you load up your check-in manifest before the show. For most events that’s not a problem, but it is worth noting.

More importantly, if you have multiple scanning stations then they won’t stay in sync. That means that someone could enter using the same ticket at two different gates, since the computers or mobile devices wouldn’t be talking to each other.

For remote sites, 3G internet sticks are a great option since the Tickit app only uses a tiny bit of bandwidth.

All that said, our check-in app was built to work happily with either intermittent internet or no internet at all and will sync everything up as soon as an internet connection is available.

At each gate you’ll setup scanning stations with laptops running the Tickit app paired with barcode scanners or use the Tickit Checkin app on an iPhone, iPad or iPod Touch (you can mix and match laptops and mobile devices).

Each scanner is loaded up with all your ticket data. The scanners synchronize with the Tickit system in real-time, keeping track of which tickets have been admitted at all of your scanning stations.

Tickit can support dozens of scanning stations all running at the same time, even if your gates are kilometers apart.

Before doors open you’ll set-up a laptop running the Tickit app paired with a barcode scanner or use the Tickit Checkin app on an iPhone, iPad or iPod Touch.

The app loads all your ticket data and marks each ticket as "redeemed" as you scan people in.

The app also checks with the Tickit server throughout your event to see if any more tickets have sold, keeping your door list up-to-date at all times.

As long as you have an internet connection for your computers it’s totally up to you. In fact, you can keep selling tickets during your show. The Tickit check-in app pulls in any new ticket sales every few minutes so it’s always up-to-date.

It depends. Tickit is fantastic for promoters or venues that host multiple events throughout the year. Each time you book a date you make a few clicks and your tickets are on sale.

If you’ve just got a small, one-time event we’re probably not the best fit.

We’ve got security covered.

All connections to Tickit sites (even this one) are made over secure connections.

Every transaction with Tickit uses bank-grade encryption, so your customers’ private information stays private.

We also don’t store or log any credit card numbers (these are all passed on directly to the payment processor) so even if someone could get into our servers there wouldn’t be anything worth taking.

Back ups are part of security, too. All your customer data is automatically encrypted and backed-up to three separate data centres.

We think about this a lot and it’s great that you are too.

Your customers’ data is always transmitted to the Tickit system over secure connections. Their data only goes two places by default: the databases on our secure servers and our encrypted backups. No third-parties get access. When you setup your store you can choose whether you want to add Google Analytics, Facebook and other integrations. This means some data would be shared, but it’s totally up to you.

You bet. Tickit has been through its fair share of early-bird ticket launches, surprise artist announcements and last-minute deals, and we’ve come through with flying colours.

No. The money goes directly into your account.

The big ticketing sites won’t distribute funds until after an event because they don’t know their customers (and some could be scammers). Tickit purposefully supports fewer events, so that we can get to know each of our sellers. A personal connection with them makes it possible to payout funds immediately, and do lots of other nice things for them too.

Since all money is deposited directly into your account, we send you an invoice each month for the fees you’ve collected.

Invoices are "net 30" in the lead up to your event and can be paid by cheque, credit card, transfer or Interac online. We do reserve the right to collect all fees before gates open.

If you use Stripe as your payment processor then you don’t need to worry about invoices at all. Fees come out automatically and refunds are credited back to you immediately. We’ll send you a monthly statement, but there are no invoices to pay.

We’ve got your back. We deal with a small number of events compared to the big online ticketing systems. We know each of our customers and talk to them directly many times over the course of selling tickets for an event. Personal support is part of our business model and it’s one of the ways we distinguish ourselves from our competition. Once we setup your store you’ll have direct phone and email contact with us anytime.

We’re more than happy to help. Give us a call at 250-277-2299 or contact us below. You can also reach us directly by sending email to hello@tickit.ca

Find out more about us here.